Streamlined
eServices for Permits
and Approvals
Easily apply for licenses, permits, and approvals—designed for your convenience.
Services
Uganda Communications Commission (UCC) offers a range of services through its eServices portal, streamlining application processes for various licenses and authorizations
Type Approval
Type Approval is the process by which Communications Equipment that meets the minimum technical requirements specified by the Commission, is authorised by the Commission to be sold, distributed, imported or used in Uganda.
Apply for Type Approval
Shortcodes
Short codes are telephone numbers with fewer digits than the standard national significant and are dialled without a national destination code. They are commonly used to access specific services. According to the Uganda National Numbering Plan, short codes can either be three (3) or four (4) digits long.
Apply for Shortcode
Postal & Courier
Postal and courier services are two distinct but related systems for sending and delivering mail, packages, and other items from one location to another. They play a crucial role in facilitating communication and trade by ensuring efficient and reliable movement of goods, services, and information. Postal Services are often government-owned, and responsible for the provision of the universal postal service (delivery of mail to all citizens regardless of their geographical location, at affordable rates). Courier Services are usually provided by private companies and focus is on speed and reliability with options for express or same-day delivery.
Apply for Courier License
Tariff Regulation
Section 5 1(e) of the UCC Act 2013 bestows upon UCC the mandate to regulate rates and charges for communications services with a view to protecting consumers from excessive tariffs and to prevent unfair competitive practices
Apply for Tariff Approval
Broadcasting Licenses
The liberalization of the communications sector has revolutionized broadcasting, transforming it from a singular national entity to a diverse landscape of private broadcasters. Broadcasting, encompassing both sound and TV, has witnessed remarkable growth and technological advancements. All broadcasting license applications, whether for sound or TV, are facilitated through UCC eServices.
Apply for a Broadcasting License
Stage & Public Entertainment Permits
The Commission reminds all concerned stakeholders that the Stage Plays and Public Entertainment Act Cap 49 and the Stage Plays and Public Entertainment Rules of 2019 require that permits for public entertainment must be issued by the Commission. Going forward, violating this provision will lead to significant regulatory sanctions, potentially including criminal prosecution.
Apply for the Permit
Online Data Communications
UCC is entrusted with the authorization and regulation of a diverse array of online data communication and broadcasting services. This comprehensive portfolio includes blogs, online television, online radio, online newspapers, audio over IP (AoIP), Internet Protocol TV (IPTV), Video on Demand (VoD), Digital Audio radios and televisions, as well as internet and web-based radio and television services. The oversight and regulation of these platforms are integral to fostering a robust and consumer-friendly communication landscape within Uganda.
Get Online Data Communications Licence
Spectrum
Section 5 1(c) of the UCC Act 2013 bestows upon the Uganda Communications Commission (UCC) the mandate to allocate, license, standardize, and oversee the utilization of radio frequency spectrum resources on behalf of the Government of Uganda. Our overarching objective is to optimize the socio-economic benefits derived from wireless technological advancements and ensure the efficient use of spectrum resources.
Get a Spectrun Licence
Consumer Complaints
Consumer complaints are the cornerstone of the relationship between consumers and the Uganda Communications Commission (UCC). They empower consumers of Communication services to voice concerns, seek resolution, and assert their rights. Simultaneously, for UCC, these complaints provide valuable insights that drive improvements in the telecommunications industry. Our dedicated Consumer Affairs page highlights the dual role of complaints: empowering consumers and fostering positive change in the digital landscape.
File your Complaint
Signaling Point Codes
Signaling Point Codes (SPCs) are addresses used to identify signaling points in networks that use the ITU-T Signalling System No. 7 (SS7). SPCs are used to establish connections between two SS7 switches and to route signaling messages to the correct destination.
Apply for Signaling Point
Number Allocation
Section 5 1(f) of the UCC Act 2013 bestows upon UCC the mandate to establish, amend, administer and enforce a national numbering plan and electronic addresses plan; and assign numbers and electronic addresses.
Apply for Number Allocation
Logical Channel Numbering (LCN)
Logical Channel Numbering (LCN) is a system that assigns unique three-digit numbers to TV stations and broadcasts them in a digital signal. LCNs are used to help viewers identify and navigate to specific channels on their TV or other receiving device.
Apply for LCN
Compliance
Section 5 1(i) of the UCC Act 2013 bestows upon UCC the mandate to set national standards and ensure compliance with national and international standards and obligations laid down by international communication agreements and treaties to which Uganda is a party.
File a Declaration